Job Description

Job description
• Effective customer liaison and query resolution
• Excellent listener, able to analyse and interpret information
• Accurate and timeous communication and follow through on all events & calls received.
• All reasonable ad hoc duties requested by the line manager
• Ensure Customer Service Standards are maintained, and problems solved in a professional manner
• Ensure all your administrative and shift duties are accurate and complete
• Capable of recognising the need for action, considering possible risks and taking responsibility for results

• Capable of making decisions timeously and taking responsibility for the consequences
• Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame
• Ability to instil an ethic of quality and consistency in self and others
• Ability to clearly present information, either written or verbal
• Ensuring the optimal alignment of employee behaviour with the organisation’s vision and values
• Fostering a performance culture by creating a framework to achieve the desired performance behaviours and goals
• Ability to foster trust and create the emotional intelligence on how to deal respectfully and understandingly with others
• Ability to regulate and manage one’s emotions in a healthy and productive manner
• Resilience to stress in appropriately balancing these various pressures to maintain stable performance
• Ability to work in a highly pressurised and disciplined shift environment

Minimum requirements
• Grade 12 or an equivalent NQF level 4 Qualification
• 2 years’ experience in customer service delivery industry
• Call centre experience will be an added advantage
• Proficiency in MS Office.
• Grade C PSIRA registration would be an advantage
• Must be able to work shifts, have a driver’s license and own/reliable transport
• Open communication with honesty and integrity is essential
• Punctual

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