Job Description

1.Contribute to the achievement of profit targets.

• Follow up with client when deal is accepted, negotiate on pricing.
• Ensure understanding of the latest market trends to assist in pricing of vehicles.
• Ensure appointments are made Continuously follow up with dealers, sales, and dealer agents to ensure that lead is actioned.
• Stay up to date with vehicle brands in the market, and prices on vehicles available in the market.
• Ensure leads on Weelee online portal can purchase vehicles then send to Online or Auction teams.

2.Ensure world class customer service at all customer interfaces.

• Build customer interest in the service and products offered and provide a personalized customer service of the highest level.
• Ensure that clients are dealt with in an empathetic, professional, and respectful way.
• Ensure appointments are made and vehicles are evaluated and negotiate for the best prices.
• Effective, efficient, and timeous communication via email / phone.
• Creating a new feedback procedure for clients or improving upon the existing model.
• Respond to clients within company standard TAT (24 hours) on all platforms.Ad-hoc functions such as processing customer accounts, filing documents.

3.Adhere to all company policies and procedures.

• Ensure that all processes are followed, and documentation is in accordance with Company Policies.
• Accuracy of documentation is critical and not negotiable.
•  Complying with any and all reasonable instructions and requests from Management.
• Report any deviations and suspicious activities to management immediately.

• Previous used car sales experience required.
• Motor sales experience will be advantageous.
• People person with excellent communication skills.
• 1-2years working experience.
• Honesty and Integrity.
• Evaluations of vehicles.
• Pick up spray work and body damages.

Critical job-related knowledge:

• Customer service experience, ideally in motor industry.
• Proven sales capability.
• Manage Drivers.
• Knowledge on motor industry pricing.
• Bilingual.
• Time management.

Minimum education:

• Matric – Senior Certificate (Grade 12)