VIP Call Centre Host
  • Cape Town, WC, za
  • Initiate International (Pty) Ltd
Job Description

Job Description

We have an amazing new career opportunity for a VIP Call Centre Host to join a leading online casino and work remotely in South Africa.

They look for people who take pride in their work, who want to grow, who want to learn. People who view support as a place where they can make a difference.

If you have experience in online casino customer support and excellent communication and interpersonal skills, this job could be perfect for you!

Your key job responsibilities as the VIP Call Centre Host in South Africa (Remote) will include :

  • Provide exceptional customer support through live chat, email, and phone
  • Process customer payments and handle inquiries related to deposits and withdrawals
  • Perform KYC checks to verify customer identity and ensure compliance with regulatory requirements
  • Monitor and implement anti-fraud measures to protect both the company and its customers
  • Assist customers with game-related inquiries, helping them understand the rules, strategies, and features of various online casino games
  • Provide recommendations and suggestions based on customers’ preferences and interests to enhance their gaming experience
  • Stay up-to-date with the latest game releases, updates, and promotions to effectively inform and guide customers
  • Collaborate with team members to share knowledge, address challenges, and contribute to a positive work environment

Requirements for this VIP Call Centre Host job in South Africa (Remote) :

  • A minimum of 2 years of experience in online casino customer support
  • Excellent communication and interpersonal skills, with the ability to handle multiple live chats simultaneously and respond to customer inquiries professionally
  • Strong problem-solving skills to address customer concerns, identify issues, and provide appropriate solutions
  • Familiarity with online payment processing, including deposit and withdrawal transactions, and the ability to handle customer inquiries related to payments
  • Knowledge of KYC (Know Your Customer) procedures and the ability to verify customer identity and documentation as needed to comply with regulatory requirements
  • Understanding of anti-fraud measures and the ability to identify and report suspicious activities or behaviour, while maintaining the highest level of customer confidentiality
  • Comprehensive knowledge of online casino games, including rules, strategies, and terminology for popular games such as slots, poker, blackjack, roulette, and others.

The ability to assist customers with gameplay-related questions and provide guidance on available games and features

  • Adaptability to work in a fast-paced, dynamic environment and quickly learn new systems, processes, and industry-specific terminology
  • Ability to work remotely and have a stable internet connection, with the flexibility to accommodate different time zones and availability during weekends and holidays as needed
  • Team player with a positive attitude, willingness to collaborate with colleagues, and a strong commitment to continuous learning and professional growth
  • Fluency in English, both written and spoken, is required. Proficiency in additional languages will be considered a strong asset

If you meet the above requirements for this VIP Call Centre Host job in South Africa (Remote), we would like to hear from you! Please send your CV through today! If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.


Gaming, iGaming, Betting, Casino

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