Travel Ticketing and Reservations Agent
  • Cape Town, Western Cape, South Africa
  • Red Deer Global Inc
Job Description

Job Description

We're looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.

To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills.

Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers

Qualifications

For you to be successful as a Ticketing agent with us, you would need to have the following experience :

  • Tourism knowledge including Hotels and Flights
  • GDS knowledge is a must have - Amadeus as a priority and Sabre as basic (for at least 2 years experience )
  • Ability to create booking , ticketing , reissue , Q updates
  • MS Excel and Word competency
  • Multitasking - working with variant channels : mail, slack, Monday, hospitality systems
  • Monitoring systems for irregular ticket booking behavior
  • Excellent organizational skills and strong team player qualities
  • The ability to work variable shifts
  • Act as a resource / support for agents with ticketing / fares questions including branch offices as determined
  • Quality control all international tickets issued overnight for correct commissions, lowest fare.

Additional Information

Benefits

  • The opportunity to work in a highly paced environment
  • Hybrid employment model
  • Excellent salary
  • Bonus performance scheme.

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