Switchboard Operator in Franschhoek, Western Cape

SWITCHBOARD OPERATOR

KEY DUTIES AND RESPONSIBILITIES INCLUDES BUT A RE NOT LIMITED TO:

To answer all incoming (external and internal) calls using the set scripting for example: “Good morning /afternoon/ evening, you have reached xxx, (Name) speaking. How may I assist you?”
To answer the telephone in a polite, professional and courteous manner at all times and within three rings.
To timeously transfer incoming calls to the correct department/person.
To ensure that guest messages are typed on the appropriate guest collateral and delivered timeously.
To ensure that hotel personnel messages are typed on an email draft and sent timeously.
To ensure that information on all outgoing correspondence is accurate and correctly spelt. * Confidentiality of information is always maintained.
To ensure that you are kept informed of all property facilities, events and any other information that may be required.
To regularly check that the photocopy machine is in working order and paper is replenished.
To keep the hotel extension list updated with regards to staff movement.
To assist the Accommodation and Events Teams with updating profiles on Mews.
To assist both Accommodation, Experience Reservations and Groups & Events with administration duties.
Ordering of all office supplies.
Answering and managing the enquires and distribute emails timeously and respond to requests where information is available, whilst copying in the relevant department.

EXPERIENCE REQUIREMENT

Experience in a similar environment advantageous.
Computer literate.
Relevant software and experience in using a PMS system/ Dineplan will be advantageous.

QUALIFICATION

Job Type: Full-time