Support Consultant
  • Cape Town, Western Cape, ZA
  • Ditto Hire
Job Description

Ditto Hire, a leading tech company operating in the recruitment software sector, is currently looking for a Support Consultant to join our awesome team of coders, designers, and account managers.

We require a self-starter who is obsessed with detail and brilliant customer service. All training and development is included to ensure you provide the best possible service to our clients.

What you need :

  • Customer support background
  • Experience in support on large platforms
  • Excellent communication skills
  • Ability to learn quickly

Duties

  • Provide friendly and efficient support to customers via telephone / email / support systems
  • Accurately record and document activity through the ticket system
  • Ensure effective communication with customers, colleagues, and management
  • Perform adhoc functions, projects, training

More about you

  • Resourceful with a strong sense of urgency
  • Friendly and helpful
  • Excellent telephone manners
  • Ability to take initiative and solve problems
  • Good time management skills
  • Ability to work under pressure
  • You like to share knowledge
  • Quick learner and comfortable in a dynamic tech environment

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