Student Customer Service Officer (JB2377)
  • Gardens, Cape Town, Western Cape, South Africa
  • Recruitment
Job Description

Student Customer Service Officer (JB2377)

Gardens, Cape Town

R6000 per month

Fixed term contract Candidates should be available to start immediately

Academic Administrators are responsible for the administrative tasks associated with the programmes that are offered at the campus.

Aligned to policies and procedures, the Academic Administrator provides both administrative and functional support to the Head(s) of Department and Lecturers with Programme Coordinator role within a department to ensure quality programme delivery and a quality student administrative service and experience.

Educational Requirements :

Min requirements of Grade 12 but a post school qualification advantageous

Previous Customer Service / Telesales experience would be an advantage

6 Months to 1 years proven experience in academic and programme administration

MS office proficient : Office 365, MS Outlook, MS Word and MS Excel

Duties and Responsibilities :

Administration of the student onboarding process. From application to registration, enrolment and orientation

Academic department administration student records, academic reports and certification / graduation

Student success and retention including student query management and resolution

Programme facilitation, including assessment administration, materials, textbooks and resources

Student and lecturer surveys and feedback per programme

General administrative tasks

Please email CV to recruit kontak.co.za and quote JB2828 in the subject line

For full JD & to apply online https : / / www.kontak.co.za / vacancies.php

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