Store Manager (Branch Manager) - Durban
  • Durban, KwaZulu-Natal
  • Dis-Chem Pharmacies Limited
Job Description

Dis-Chem has an opportunity available for a Branch Manager for their Durban region.Be responsible for the overall store profitability. Ensure compliance with the brand values of the company in all aspects in store. Management of key store operating pillars.

Minimum Requirements


  • Grade 12 - Matric or Senior Certificate
  • Minimum of 5 years’ Retail Store Management experience.


  • Relevant Retail / FMCG Qualification
  • Minimum 2 years’ experience in Unisolv / SAP / Qlikview. Previous experience with Kronos

Job Description:

Financial Management

  • Assist with budget preparation and maintenance in the store
  • Allocate store funds and defining financial objectives
  • Maintain statistical and financial records
  • Responsible for all banking functions related to the store including making bank deposits, filling change requirements, etc including all cash held on site
  • Optimize the store's profitability
  • Participate in daily operational and sales activities to achieve customer service and business growth objectives
  • Oversee pricing and stock control
  • Ensure all expense related items are controlled and managed within budget
  • Ensure all expense related stock is adjusted to the correct GL accounts on monthly basis - Ensure the ordering and monitoring of expense related items within the store

Customer Service

  • Entirely commit to ensuring that the store provides an above expectation customer service experience, in adherence to company policies and procedures
  • Resolve customer problems in a timely manner
  • Address customer and employee satisfaction issues promptly and in person
  • Develop professional relationships with all customer contacts
  • Ensure high levels of customer’s satisfaction through excellent service
  • Ensure that staff follows company policies and procedures as detailed in the standard operating procedures
  • Ensure that the customer request system is operational and actioned on a daily basis
  • Ensure the accurate manual processing of points to customer accounts
  • Report and encourage new loyalty signups continuously


  • Take personal responsibility to ensure that all sales assistants adhere to merchandising standards set
  • Ensure that Promotional stock and displays are planned, implemented and maintained at least 24 hours before promotions break
  • Adhere to all labelling, pricing and layout standards and ensure that sales assistants adhere to these standards
  • Approve promotional materials and displays
  • Maintain outstanding store condition and visual merchandising standards
  • Plan and implement shop merchandising, layout and the customer traffic flow as to maximize sales, customer satisfaction, and appearance and brand image

Sales Targets

  • Ensure promotions are effectively executed.
  • Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
  • Ensure store achieves set sales targets, including but not limited to health, beauty and FMCG
  • Work closely with all head of departments to ensure targets are met

Cash Office and Point of Sale Operations

  • Take complete control and manage the store cash resources, daily takings and banking in compliance with company operating procedures
  • Ensure the accuracy and completeness of branch transactions.
  • Manage cashier service level
  • Control overtime and casual spend
  • Following of cash collections procedures as detailed in the standard operation procedures
  • Manage price overrides to ensure it is kept to a minimum
  • Ensure transaction integrity throughout the branch by effective monitoring, implementation and evaluation of adherence of company internal control procedures
  • Sign off and investigation of run ends on a daily basis
  • Following of cash collections procedures as detailed in the standard operating procedures
  • Manage price overrides to ensure it is kept to a minimum

Operational Management

  • Maintain a safe environment with proper lighting, signage and disability access
  • Oversee security, fire prevention and other safety systems
  • Plan and oversee all repair, installation activities and overall building maintenance within the store
  • Manage and maintain relationships with contractors
  • Oversee day-to-day operations of the store and provide guidance
  • Ensure day-to-day management of all aspects of the store, ensuring that it is trading effectively
  • Oversee the overall management of company fleet at the store including efficient vehicle utilisation, maintenance and tracking

Administration and Reporting

  • Maintain and oversee accuracy of records associated with cash, receipts, inventories and employee attendance
  • Maintain and oversee complete store administration and ensure compliance with policies and procedures
  • Report on buying trends, customer needs, profits etc
  • Adhere to all company and business unit deadlines
  • Adhere and familiarize yourself with Dis-Chem policies, Code of Conduct and standard operating procedures available on the Dis-Chem intranet
  • Always represent the Brand in all communication (verbal and written) with external and internal stakeholders

Receiving and Capturing

  • Total management of the goods receiving function, direct and indirect credits function within the business unit to include standard operating procedures as well as mentorship growth performance and development of all staff members forming these functions
  • Ensure transaction integrity for incoming goods receipts and outgoing returns throughout the business unit by, effective monitoring, implementation and evaluation of adherence of company internal control procedures
  • Ensure the accuracy and completeness of branch transactions



  • Retail store management disciplines
  • Basis IR management
  • Retail admin experience
  • Creative and innovative thinking
  • Decision-making and judgement
  • Problem-solving
  • Communicates effectively
  • Essential: Basic computer skills (Word, Excel, PowerPoint and Outlook), numerical skills. SAP. UNISOLV. SuccessFactors

Special conditions of employment:

  • South African
  • MIE, clear criminal and credit
  • Driver’s license and own reliable transport

Remuneration and benefits:

  • Market Related Salary
  • Medical Aid
  • Provident Fund


Dis-Chem Baby City Group is an equal opportunity employer. Dis-Chem Baby City Group approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem Baby City Group actively supports the recruitment of People with Disabilities.

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