Store Manager - Gateway
  • Durban, KwaZulu-Natal
  • Durban, KwaZulu-Natal
Job Description

With the humble beginnings of a single store in Johannesburg CBD opened by Anthony and David Spitz in 1968, SPITZ has grown from strength to strength to become synonymous with the excellence of the exclusive international brands it offers in-store.

Main Purpose:

To manage a store so that the brand integrity and profitability are upheld, by ensuring our discerning customers are consistently delighted.

Line Manager: Regional Manager

Subordinates: All Flexi timers and permanent staff within the store

Job Specification:

Key Performance Areas:

  • To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the business
  • To manage and control the financial aspects of running the store to ensure store profitability
  • To adhere to merchandising standards in line with the brand requirements to ensure good product mix
  • To ensure proper stock management and control to minimise loss and to ensure product availability
  • To deliver the best customer service to ensure the best customer experience
  • To build excellent relationships with all relevant service providers (internal and external)
  • To manage human resources effectively by recruiting, planning and administrating payroll properly
  • To inspire, motivate, develop and hold people accountable appropriately

Minimum Requirements:

Experience:

  • Minimum of 5 years’ Store Management experience
  • Minimum of 8 years' Retail experience
  • Experience in working in a large retail store with a turnover of more than R 20 million per annum

Qualifications:

  • Complete Matric/Grade 12
  • Tertiary Retail Qualification will be to your advantage

Skills & Knowledge:

  • Knowledge of relevant Industrial Relations (IR) Law
  • To discipline staff and initiate enquiries
  • Understanding of profit and loss (income) statements
  • Good understanding of the retail environment and brands
  • Administration and stock management
  • Conflict management
  • Time management
  • Customer service skills
  • Leadership skills

Competencies:

  • Delivering results and meeting customer expectations
  • Follow instructions and procedures
  • Leading and supervising
  • Achieving personal work goals and objectives
  • Adhering to principles and values
  • Working with people
  • Planning and organising
  • Coping with pressure and setbacks
  • Persuading and influencing
  • Deciding and initiating action
  • Adapting and responding to change
  • Presenting and communicating information

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