Spanish Customer Service & Sales Representative
  • Cape Town, Western Cape, ZA
  • ABC Worldwide
Job Description

Brief CSSR Job description

  • Work for a prestigious airline brand on various work streams
  • Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Spanish & English languages
  • Work on airline reservations systems & handle voice calls, written correspondence and other multimedia channels daily
  • Fully paid product and systems training provided
  • Daily interactions with international passengers with queries and compliments
  • Required to meet specific key performance indicators and meet expected client service levels
  • Demanding and time-sensitive call centre environment

Requirements

  • Native level fluency in Spanish language : Verbal & Written skills essential (Advanced / Fluency level)
  • Located in South Africa
  • Permanent residence permit / South African ID holders preferred
  • VISA candidates will be considered for foreigners residing in South Africa
  • Excellent Computer literacy & technical skills
  • No criminal record
  • Flexibility to work shifts
  • Previous customer service experience preferred

Employment terms and conditions

  • Work from Home
  • Client will provide laptop
  • Candidate must have fibre / stable ADSL internet connectivity and cover internet costs
  • Full-time, permanent contract : 40 hours per week; 8 hour per day (Part-time employment may be considered minimum of 20 hours per week)
  • Working hours : Monday Friday 08h00 19h00 including weekends (09h00 17h00). EU daylight savings will apply. Rotational weekends and shifts.
  • Shifts may be subject to change depending on client requirements.
  • Training : 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams / Zoom.
  • Probation period : 4 months

To apply, please provide the following :

  • Updated CV
  • Copy of ID / PR / VISA that permits you to work
  • Language assessments will be carried out during screening by the recruiter
  • Proof of internet (for work from home applicants)

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