Service Administrator - Northern Cape
  • Northern Cape, South Africa
  • Epiroc
Job Description

Responsibilities :

Opening and Closing of work in progress jobs for sub-assemblies, machine and component rebuilds and repairs, service exchange and modifications performed in the Epiroc South Africa workshops and by the field service teams.

Prepare customer quotations in ERP system on works instruction received from MRS planning office

Process all service entries in the required in the required ERP system per service order memo received from the MRS planning office , this includes capturing of labour and spare parts and foreign article entries as required per each particular service job

Sourcing of suitable quotations as and when required for third party suppliers when requested by MRS planning office

Ensure that work in progress job packs are maintained correctly and in completeness to ensure audit trails and supporting documentation available for follow up on each service job

Create re-order / demand for parts required on service job as indicated from the MRS Planning office

Preparation of ServiceReturnGoodsNotes for items required to be returned to the Epiroc Distribution Centre when no longer required for a service job

Raising customer invoices for competed service work

Weekly follow up on labour booking from technicians

Support Service Controller with ad hoc reporting as required and related to service job and Work in Progress follow up analysis

Forecasting and tracking resources parts , consumables required for internal and external jobs for field service activities

Costing of Jobs

Providing weekly updates on work in progress

Prepare quotations for repairs as per scope of work

Maximise overall utilization of technicians to gain efficiencies and recoveries

Coordinate the right planning of the service processing

Provide regular update of job progress and communicate delays to internal and external customers

Required Skills and Capabilities

Experience in Epiroc ERP system

Strong technical background, preferably within mining / construction equipment

Attention to detail

Educational Qualification

Minimum Grade

Project Management Certificate will be an added advantage

Applications close : 5 April 3

United. Inspired . Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries.

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