Sales, Training and Customer Care Consultant
  • Cape Town, Western Cape, ZA
  • E2E Staffing (PTY) LTD
Job Description

We are assisting our client with the Recruitment of this exciting position based in the Western Cape

Department : Sales / Customer Care

Reports To : Consultant Manager and GM Sales and Customer Care

Personal Strengths Required : Presentable, good communication skills, ability to solve problems.

Main Purpose :

  • Conducting Sales Presentation in line with clients sales methodologies
  • Install and Train clients on all products and services offered
  • Focus on Client service and ensure all interaction with clients is conducted in an efficient and professional manager
  • Increase the amount of transactions being processed by clients, by selling benefits of the systems
  • Perform all Job functions in line and according to the Standard Operating Procedures for the Sales and Customer Care Department

Key Requirements :

  • Matric (Grade 12)
  • Able to communicate in English and Afrikaans (other official South African Languages an advantage)
  • Good working knowledge of Internet Browsers, MS Excel and MS Outlook
  • 3-4 Years Customer Care Experience
  • BCom or similar Degree
  • Drivers Licence

Key Performance Competencies :

  • Excellent Customer Care Abilities
  • Ability to sell and cross sell products
  • Strong Communication and feedback Skills
  • Exceptional Organisational Skills
  • Strong Administrative
  • Excellent training and facilitation abilities
  • PC Hardware & Operating Systems (set up, trouble shooting & operation)

Additional and important information

  • Extensive travel (1 week local 1 week out of town as a guideline)
  • Lot of analysis to be performed via Excel, therefore intermediate to advance skills required in this regard.
  • All planning and appointments are booked through a Planning Coordinator and therefore the ability to work as a team is essential.
  • Good understanding of how Credit is granted and managed is an advantage.
  • Highly energetic individual who prefers working on the road as opposed to an office environment.

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