- Brackenfell, Western Cape
- Shoprite Group
Purpose of the Job
The purpose of the Receptionist role is to professionally welcome visitors and effectively manage the switchboard to ensure that calls are correctly and efficiently routed and messages are delivered to the relevant staff without delay. As a receptionist, you will be the first point of contact for staff, clients, customers and stakeholders.
Answer calls in a professional manner, and routing calls as necessary.
Greet clients and visitors with a positive and helpful attitude.
Provide basic and accurate information in-person and via phone/email.
Respond to queries via email and escalate to the appropriate parties.
Assist with necessary correspondence, when required to do so.
Manage the ordering and maintenance of stock and stationary.
Ensure that all tasks/duties are carried out in accordance with outlined procedures and standards.
Suggest and implement new initiatives to support the development of the role as required.
Grade 12 certificate - (essential).
+1 years’ experience in an administrative/secretarial/clerical role - (essential).
Experience in a retail or FMCG environment – (desired).
Knowledge and Skills
Proficient in MS Office including Word, Excel, PowerPoint, Teams and Outlook - (desired).
Energetic and vibrant, enjoys working in a dynamic, fast paced environment.
Well-developed interpersonal skills, self-awareness and personal influence – able to interact, engage and maintain professional relationships with people at all levels of the corporate structure.
Able to work under pressure, prioritise and balance numerous competing demands in a high-volume, high pressured, fast-paced working environment.
Organised and detailed - Plans, coordinates and executes functions, practices and procedures to realise business unit goals and objectives. Vigilantly watches over work processes, tasks and outputs to ensure
accuracy and initiates action to correct any quality concerns.
Stakeholder orientated - Committed to providing a high-quality stakeholder service. Ensures stakeholder needs are understood, problems timeously resolved, and expectations met.
Personal integrity – Has good judgment and discretion to manage and maintain confidentiality. Takes accountability for actions and mistake.
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