Job Description

Job Title Receptionist

Role Business/Professional Services

Expertise

Job Location Johannesburg


Description

Job Purpose
To coordinate the business centre activities. All functions pertaining to the business centre will report to the role which include the supervision of the reception area, coordinating and supervising barista duties and ensuring all events and functions are carried out in accordance with stipulated protocols and procedures.

Key Responsibilities

• Oversee the reception area (including the baristas)
• Coordinate the activities of the reception team
• Escalate all issues and/or enquires in and around the reception reported to Receptionist
• Escalate the issues faced by Business center staff
• Responsible for booking arbitration, trials, presentations and responsible for their set up, lunches, snacks etc. -and managing the team (baristas and reception) around this
• Proactively managing all the aspects of the firm's front office to ensure excellence in client service and offering
• Facilitating an effective interface between food and beverage services and the team; accommodating urgent last-minute requests
• The first point of contact in the business center for all requests pertaining to the facilities of the business center; ensuring thinking and decisions made are appropriate given a changing environment
• Being hands on in approach to tasks and functions, and leading by example
• Responsible for ordering and/or sending a request to the responsible person for stationery in the business center and boardrooms and stock-taking of same.
• First point of communication when the business center staff are late -keeping track of same and then reporting to Facilic=ties Manager
• Weekly meeting with the business center (staff) to provide feedback and/or issues to deal with
• Weekly meeting to update Facilities Manager on the business center with regards to any issues and its functionality
• Facilitating and supporting the development of positive long-term professional trust relationships within the firm, and between the firm and its practitioners

Events

• Plan event from start to finish according to requirements, target audience and objectives (admin) liaise with Clyde's staff on their expectations and requirements
• Source quotations and liaise with the suppliers on our expectations (cost-effective, paying attention to budget and time constraints.)
• Present with suggestions to enhance the event's success
• Coordinate all operations and staff involved
• Stay afterhours to ensure event is completed smoothly and step up to resolve any problems that might occur
• Analyse the event's success and prepare reports
• Developing event feedback surveys

Candidate Profile

• Proficient in Excel, Word, and PowerPoint
• High attention to detail
• Ability to organise and prioritise
• Excellent communication skills
• Ability to show initiative and to be proactive

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