Job Description

To receive and coordinate client and vendor visits to our office to enhance the overall experience of the brand and operations

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  OBJECTIVES OF THE ROLE

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  To create an experience of ease and personal focus for clients visiting our office through a customised and dedicated service
• To enable a seamless operation between business and clients/visitors through cohesive teamwork supporting the end-to-end coordination of meetings and functions
• To align Reception to the business service strategy through instilling trust, confidence and satisfaction with clients
• To facilitate internal clients in achieving their service objectives through flexible and supportive service delivery
• To continuously improve/advance our clients experience through keeping abreast of best practices and proactively adapting in working styles and methods

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  KEY AREAS OF RESPONSIBILITY

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  Execute a high level of front line service delivery and engagement with clients, internal staff and event coordinators through high energy levels and dynamism
• Keep track of regular visitors and develop a customized experience based on individual needs
• Foster and maintain a team service- and client experience focused culture
• Monitor and control visitors access and identify clients that visit our company
• Meet and greet visitors and clients when they enter our building and escort them to appropriate areas
• Offer and coordinate the delivery of beverages to visitors and clients
• Reconcile and plan scheduled visits and specified facility requirements in advance
• Provide first-line support for facility requirements (audio visual, video conference, teleconference, etc.)
• Display a high level of responsiveness towards maintaining the orderliness of meeting rooms and replenishment of marketing supplies
• Deal with elevated queries
• Answer the switchboard on a rotational basis.
  4. QUALIFICATION/EXPERIENCE

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  Matric/Grade 12 Essential
• Previous client facing experience within the hospitality industry Highly advantageous
• Experience within the financial services industry Advantageous
• Proficient in English Essential
• Proficient in Afrikaans Advantageous
• Computer literacy and aptitude for technology
  5. COMPETENCIES

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  Strong Client focus
• High energy levels and dynamism
• Adaptability
• Professional, diplomatic and tactful
• Exceptional interpersonal skills
• Excellent verbal and written communication skills
• Excellent organisational skills
• Excellent time management skills; ability to manage a heavy workload and multiple tasks
• Accept accountability and take responsibility for tasks
• Initiative and able to innovate; solution orientated
• Ability to handle pressure
• Ability to function as part of a team
  SALARY R200 000- R210 000 per annum Normal Office Hours Apply