Plant PC&L Customer Contact
  • CAPE TOWN,ZA-WC,South Africa
  • Faurecia
Job Description

Title Customer Contact

Reports to PC&L Manager

Main Mission

The role of the Customer Contact in a plant is to ensure the customer requirement by levelling the activity of the plant production floor, at the minimum stock level possible.

He or she is accountable for :

  • Customer communication, right usage of customer systems and tools, Customer order integrations and fulfillment at the right Engineering level,
  • Customer Portal updates and management
  • Finished goods inventories (TPA, Pool stock, Goods in transit, External WHs and consignment stocks if exist).

Deliverables, Performance Indicators

  • Delivery performance : customer MPM, Customer Backlog,
  • Alerts follow up : # or alerts raised, resolution effectiveness, time to solve
  • Cost effectiveness : Premium freight cost to customer linked to non-proper PDP decisions,
  • Inventories : Pool stock sizing, TPA sizing, Gap to Finished goods inventory budget

Specific activities


  • Receive the customer needs in a proper format and integrate It into FCS, manage if applicable the customer portal ( Releases, shipment confirmations, empty management, ASN )
  • Analyze and understand the customer needs (Including aftermarket business), discuss, comment and negotiate them with the customer to align
  • Implement the PDP ( MPS) for the plant according to PIC guidance, updated customer’s needs, and PC&L manager guidance ( Weekly) and monitor the PDP execution to ensure the delivery plan and the customer needs : Last week performanceDemand planningProduction arbitrationPDP meeting then MRPPDP output and monitoring (using standard tools available like Levelling board picture, diagonal, Preactor, .)
  • Manage and check the pool and safety stocks levels designed during the PIC and confirmed with the PDP, ensure weekly review of the FCS min / max stock objectives,
  • Follow the delivery planning to customer including returnable flows, monitor eventual gaps to plan with Traffic scheduling and lead Alerts resolutions
  • Prepare the Inputs of the S&OP ( PIC) on monthly basis to be able to propose to the plant team a leveled vision of the volumes to optimize the resources, under the guidance of the PC&L manager,
  • Manage any claims to customer related to Mix change or Engineering obsolescence at plant level and in collaboration with Sales department

Process standardization and development

  • Ensure the Update and reliability of Mater data related Master scheduling
  • Assist with the proper usage of PDP tools ( Pic and PDP into FCS, MIP) and Customers tools ( Customer portal for example), and is accountable for Plants work instructions
  • Ensure the accuracyFaurecia Delivery performance reporting( and Customer portal information if applicable

Relationship Management

Collaborate with internal and external stakeholders to forecast, plan and facilitate on time finished goods delivery to customers, to avoid any issues related to Engineering change management of mix changes

Management & Training

  • Meet the code of conduct of the Company and promote it within the team. Behave as a role model , according to the Being Faurecia spirit;
  • Assertive, optimistic and resilient;
  • Is self-aware and has a collaborative approach to working with others;
  • Share all relevant information to his manager and team; Provide reporting to his manager and ensure transmission of information to the plant leadership,
  • Self-motivated and able to work under pressure.


The ideal candidate will have / be :

  • Bachelor's degree in industrial or supply-chain management
  • Multi-functional & Multi-cultural communication,
  • SAP knowledge appreciated, especially PP module ( SD and MM are a plus)
  • Minimum bi-lingual (English + one other languages)
  • Customer orientation / Team spirit / Autonomy, rigor

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