Order Fulfillment Supply Chain Coordinator
  • Cape Town, South Africa
  • takealot.com
Job Description

takealot.com, a leading South African online retailer, is looking for a highly talented Order Fulfilment Supply Chain Coordinator (Returns) to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.

We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

You will report to the Order Fulfilment Manager :

Your responsibilities will include :

  • Monitoring the TDT hub and 3PL performance by performing daily inspections
  • Referring operational issues and / or problems in a timeous and effective manner to the relevant stakeholders for resolution
  • Recommending changes to management and compliance management in order to improve procedures so that customer expectations are managed or exceeded
  • Being point of contact for Customer Service, TDT delivery hubs and 3PL's, ensuring query resolution
  • Report generation, so that hubs, the hubs' franchisees and couriers are aware of their current performance
  • Data capturing into the respective systems to ensure business and customers are up to date with deliveries
  • Quality control of data
  • Other duties and tasks as assigned

Competencies / Skills

  • Ability to read and write in English and interpret written instructions
  • Confidence in sharing information and providing feedback
  • Solid communication
  • Good working knowledge of internet browsers, MS Excel (advanced) and MS Outlook
  • Basic math skills and sound mathematical reasoning
  • Must have an organised approach to task completion and great attention to detail
  • Ability to solve problems by analysing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
  • Able to communicate with all levels of management
  • Strong organisation skills
  • Demonstrated ability to effectively complete work records with strong attention to detail.
  • Ability to read and interpret data and draw valid conclusions
  • Ability to work in a fast-paced environment
  • Must be able to work weekends and overtime as required

Qualifications & Experience :

Matric (Grade 12)

The Environment :

takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.

com being the leading e-commerce company in Africa.

  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback / new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, its all in the execution after all.
  • We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who :

  • is respectful but forthright
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurial , thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is business SMART. Able to think about problems from a business perspective using technical and product input;
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for takealot.com
  • thinks like an owner of the business
  • is SMART, has INTEGRITY and is HARD WORKING

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