Order Fulfillment Specialist
  • Cape Town, WC, ZA
  • adidas
Job Description

Purpose :

Ensures that the order book of South Africa is delivered accordingly to sales on time and in full to the customers' requested date.

As part of the order fulfillment team, you will work closely with supply chain team, DC Ops teams, Sales Channels and cross functional departments in order to manage the order book and ensure proper service levels and on time delivery.

Key Responsibilities :

  • Directs and coordinates the process covering selection and delivery of the products to the local customers
  • Maintaining the order book regularly
  • Coordinates and follows up of pre-order deliveries of all sales channels.
  • Track and delivers all launched according to the hard launch dates.
  • Provide order fulfillment analysis and support for the organization.
  • Accountable for continuous process improvements for Order Fulfillment topics and delivering on time availability, allocation, OTIF and maintain Order Book

Essential Duties & Responsibilities :

  • Monitoring and proactive reporting including proposals and recommendations for the management team.
  • ADHOC exception management reporting
  • Follow up the availability and pre-order management- monitor the available products and elaborate availabilities.
  • Following the launch and campaigns products and inform the warehouse about the launch dates to deliver the articles on the right time.
  • Analyze the order book and collaborate across functional areas to achieve overall KPI : OTIF- OTA.
  • Sell in analysis based on consolidation reports.
  • Contribute to key strategic initiatives.
  • Review and control the allocation status of the available articles in the system (SAP) and take the necessary actions if there’s a problem to be solved.
  • Creating delivery notes for selected articles to the Warehouse for picking & packing.
  • Maintain the order book with cleansing or updating the sales order accordingly.
  • Review of incomplete orders
  • Drive a full understanding of end-to-end processes within the business.
  • Validate the trade terms and sales pricing of the sales orders.

Knowledge, Skills and Abilities :

  • Advance level in MS Office (Excel, Outlook, Word, PowerPoint)
  • SAP knowledge (preferred)
  • Supply chain understanding and knowledge
  • Analytical systems knowledge (MicroStrategy)
  • Strong communication skills
  • Strong personal presence
  • Analytical & Process thinking
  • Ability to meet critical deadlines with good planning and organization skills.
  • Good team player
  • Results oriented and self-motivated
  • Pro-active and customer-oriented mindset

Requisite Education and Experience :

  • Bachelor’s degree in related field (focus on Logistic)
  • Minimum of 2-3 years of work experience in logistic or customer service department

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