- Midrand : Gauteng
- Nexio supports the Vodacom Indirect Channel through Desk PAM Support services servicing their Indirect Partners and Channels. The primary purpose of the role is to provide general business support to Partner Indirect and Business Channels. The role includes Monitoring of compliance to legislation on all new partners, ensuring due diligence is followed, refine partner segmentation by assist with on boarding channel partners. Understanding respective channels of approvals. Create a plan to enhance the on boarding process until an X-code is initiated. Create sub-dealer and dealer amendment on workflow.
- Some key deliverables include supporting PAM’s by Communicating timelines on the status, priorities urgent request and to ensure goals are met to all stakeholders.
Tracking the effectiveness of the process and reporting findings to the business unit head.
SR resolution; order and billing queries; account escalations; and general customer queries, as detailed in the role requirements below.