Job Classification
Job Family
Administration, Operations and Facilities
Career Stream
Admin, Transact Processing and Production
Leadership Pipeline
Manage Self: Operational
FAIS Affected
Job Purpose
Perform duties relating to the accurate and timeous updating of client and product static data, registration and activation of client accounts within the business unit in accordance with policies and procedures as required. While this role will have a particular focus on the MTNZF share scheme, it could extend into general data administrator duties for the broader business.
Job Responsibilities
Manage service request queues for static data changes, opening and closing of new accounts.
Timeous and accurate updating of information on various systems (e.g. CIA, BDA, Stockbroking Portal, Eclipse).
Meet client and stakeholder needs by adhering to Service Level Agreements (SLA's).
Manage relationships with key stakeholders by professionally and timeously responding to queries and complaints.
Perform general administrator related functions for internal NPWS branch offices as might be required.
Maintain high standards of business ethics by adhering to Codes of conduct, policies and procedures, regulatory requirements.
Manage issues and risks by reporting and / or escalating any identified issues timeously.
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
People Specification
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Relevant Banking diploma or equivalent
Preferred Certifications
Diploma or Commerce Degree / Finance certificate/industry-related qualifications
Minimum Experience Level
2 - 3 years' experience within a similar role.
Technical / Professional Knowledge
Administrative procedures and systems
Data analysis
Microsoft Office
Relevant regulatory knowledge
Business writing skills
Relevant system knowledge
Behavioural Competencies
Adaptability
Communication
Collaborating
Decision Making
Stress Tolerance
Work Standards
Building Trusting Relationships
Managing Work
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Please contact the Nedbank Recruiting Team at +27 860 555 566