International Medical and Travel Coordinator, Cape Town, SA
  • Cape Town, SA
  • Healix
Job Description

Location Cape Town, SA Salary Competitive Job Summary

We are recruiting International Medical and Travel Assistance Coordinators to join our International Assistance team based in Cape Town, SA.

The job title for this role will be Assistance Coordinator.

In the Assistance Coordinator role, no two days will be the same; whether you are dealing with a road traffic accident in Uganda, a case of food poisoning in Auckland or a heart attack in Beijing, you will be dealing with people in need, impacting their lives.

If you are looking for an exciting role, where you will be making a difference every day, then please read on.

As an Assistance Coordinator, your will be providing excellent customer service as part of a fast-paced and diverse team.

You will be providing support and advice to our customers who require assistance for medical situations that may arise anywhere in the world.

We ensure members receive the medically necessary care, guiding them through the appropriate processes and, in liaison with a range of professionals put care plans in place which may include;

arranging treatment locally, facilitating air ambulances or commercial flights with qualified medical escorts as necessary.

Healix International provides medical and travel assistance 24 / 7 365 with our South Africa team providing service from 9am and 7pm, Monday to Sunday and our New Zealand providing the service overnight.

Once fully trained there is an opportunity for hybrid working.

What we are looking for :

  • Excellent written and verbal communication skills
  • Someone who is passionate about providing good customer service, someone who is adaptable and has an empathetic attitude
  • A resourceful problem solver who can work under pressure
  • Good geographical knowledge
  • Additional languages are an advantage, but not necessary
  • Knowledge and experience of working within the travel insurance arena is an advantage
  • Ability to build relationships quickly, responding respectfully and positively to members’ needs

If you are a curious person who doesn’t shy away from taking ownership and making decisions, who can remain calm under pressure and manages their time effectively, then we would love to hear from you.

About Healix

Healix is a leading provider of global medical assistance and healthcare solutions. We have a large and varied client base which includes multinational corporations, travel insurance companies, charities, airlines, government and military departments.

What we offer

We offer welcoming, friendly and supportive working environment. At Healix, we truly believe that our people’ are at the heart of our success;

employees are treated with dignity and respect and are always encouraged to reach their full potential.

We welcome applications from individuals of all backgrounds and characteristics. If you require any support in accessing this opportunity, please do get in touch

I enjoy working at Healix as we are small enough for everyone to know each other and big enough to meet my career aspirations;

There are plenty of opportunities for development’ Luke, joined in 2018

Company Benefits include

  • Competitive annual salary
  • 5 weeks annual leave (or equivalent in hours) in addition to public holidays
  • Pension scheme
  • Healix Group Healthcare
  • 4 times Life Assurance
  • Local Shop discounts
  • Shower facilities
  • Free local parking

The Healix culture is warm and friendly, we are proud of our working environment and our loyal and dedicated employees.

We look forward to receiving your application. If you have any questions about the role, please email careers

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