Job Description

UK Inbound Customer Services Consultants (STB or CPT based)

Reports to:

UK Customer Service Team Lead

Working hours:

UK Summer Period (alternating shifts during No-Daylight-Savings from April - September)

● Shift 1 - 09h00 to 18h00

● Shift 2 - 10h00 to 19h00

● Monday to Friday

UK Winter Period (alternating shifts during Daylight-Savings from October - March)

● Shift 1 - 09h00 to 18h00

● Shift 2 - 10h00 to 19h00

● Shift 3 - 11h00 to 20h00

● Monday to Friday

Remuneration & Benefits:

● Monthly base salary R10,000 - R14,000 (depending on experience)

● Team incentive for achieving Customer Service metrics

● International exposure.

Purpose:

You will be responsible for handling general customer service tasks efficiently whilst treating all customers with the best possible service. As an inbound customer services agent, you will put the customer first, assisting them as quickly as possible. You will be a liaison between the customer and the sales and claims teams, ensuring that all communication is accurately captured on the correct platforms.

Day-today duties:

● Taking inbound calls relating to inquiries and updates and transferring calls to the correct people quickly and efficiently;

● Attending to any missed calls, emails and LiveChat messages;

● Dealing with customer complaints in a professional manner;

● General customer service support, including debt, cancellations, renewals, retentions and endorsements.

Key requirements & skills:

● Customer service experience is preferred;

● A proactive approach when it comes to dealing with clients;

● Enjoy speaking over the phone and building relationships with clients;

● Highly motivated and positive;

● Be active and enjoy a fast-paced environment where they can think on their feet;

● Work well within a team environment;

● Strong communication skills at all levels;

● Eager to learn the products and daily processes to become an expert on the topics.

Job Types: Full-time, Graduate

Salary: R10,000.00 - R14,000.00 per month

Ability to commute/relocate:

• Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)