Implementation Consultant - Salesforce
  • Cape Town
  • Sabio
Job Description

Role Purpose :

As an Implementation Consultant you will be at the core of our delivery team, fulfilling a variety of roles throughout the project lifecycle and interacting directly with client teams.

Lead ICs (to keep things simple!) support and run discovery workshops, write up the resulting requirements, collaborate on solution design and architecture as well as doing hands-on build.

Alongside this, you’ll be responsible for the delivery of your stream of work as well as the quality of the stream’s configuration, ensuring it aligns with our industry-leading best practice.

You’ll work closely with colleagues across all areas of the business, in teams of junior and senior colleagues, both on and offshore.

Depending on your seniority you may also lead a team of ICs on a project; planning and distributing their work, verifying the quality of their configuration and mentoring them throughout the project. (MC or Above)

What You’ll Do :

  • Lead and support the delivery of a range of Salesforce projects, solving some of the most business crucial problems for our clients across a wide variety of clouds and industries
  • Organise and facilitate requirement gathering workshops, ensuring attendance and participation from key stakeholders
  • Document requirements with detailed, comprehensive user stories that can be easily understood in the broader context of the solution
  • Partner with colleagues to develop functional and technical design elements; creating process maps, diagrams, and prototypes as needed
  • Collaborate with Architects on solution design and architecture, creating robust designs
  • Work with the client and Project Manager to prioritise work and plan sprints
  • Configure Salesforce using Flow, Lightning Pages, Dynamic Forms and other cutting-edge features
  • Deploy work using our internal DevOps tooling and processes
  • Work with our QA team to ensure that all work is of the highest quality
  • Develop and deliver engaging training tailored to the specific needs of clients
  • Ensure development and growth by keeping up to date with new Salesforce features

Depending on seniority you may also perform the following tasks on projects (MC) :

  • Mentor and grow Build ICs
  • Manage and assign work to Build ICs

Skills Knowledge and Expertise

What it takes :

  • Experience in Salesforce on one large scale end-to-end project implementing Salesforce technologies, multiple smaller end-to-end projects or strong experience managing a large / complex org for an end user
  • Strong experience in at least two of the following areas : Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Quote-to-Cash (CPQ), Salesforce Field Service (FSL), Financial Services Cloud or Industries (Vlocity)
  • Salesforce certifications based on the above alongside ADM and Platform App Builder
  • Demonstrated commitment to ongoing learning and professional development

Key Measures of Success :

  • Feedback from colleagues and clients
  • Maintain certifications and keep up to date with Salesforce releases and new features to leverage the latest technology and achieve the best results for our clients
  • Contribute to the collective knowledge of the delivery team through hosting or co-hosting sharing sessions as well as adding to the library of internal reference material and best practice
  • Attend industry events throughout the year, staying up to date with trends and new feature releases
  • Take an active interest in career development planning


makepositive is committed to developing team members through a generous training budget that can be spent on courses (such as BCS) and Salesforce certifications.

Alongside this ICs have the opportunity to develop into :

  • Solution Architects; designing complex multi-cloud Salesforce solutions
  • Pre-sales Consultants; supporting the sales team by defining high-level solutions and estimates
  • Line management; acting as a mentor for less experienced ICs supporting their growth


  • Friendly, talented, collaborative and entrepreneurial teams
  • Discretionary annual bonus scheme
  • 25 days annual leave + 1 additional day for each 2 years of service
  • Bupa Healthcare and additional benefits through SimplyHealth
  • Employer Pension Contribution
  • 2 volunteer days, active CSR agenda and volunteering opportunities
  • A fun office environment : regular socials, fresh fruit, breakfasts and drinks

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