IT: Application Support
  • Cape Town, Western Cape
  • PixelFaerie
Job Description

Pixelfaerie is looking for an application support staff member to join the IT department.

Please see requirements below:

Duties & roles

  • Work as part of our support team providing 1st and 2nd level support to users of our in-house applications
  • Troubleshoot and establish the root causes of the reported problems
  • Capture the relevant details of issues identified on our bug tracking system
  • Collaborate closely with our software development team
  • Document processes and compile user manuals


  • Demonstrable experience as an application support
  • Advanced proficiency in determining the causes of application errors
  • Basic knowledge of .Net programming languages
  • Some background in MS SQL to write basic queries

Personal skills/attributes

  • Excellent analytical and problem-solving skills
  • Investigation and diagnostic skills
  • Empathy with users
  • Takes ownership of work, sets goals/plans, takes initiative
  • Ability to work under pressure and deliver under tight deadlines
  • Willing to work shifts
  • Fluent in English

If interested, please submit your CV and cover letter.

Job Types: Full-time, Temp to perm
Contract length: 4 months

Salary: R8,000.00 - R10,000.00 per month

Ability to commute/relocate:

  • Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)


  • Diploma (Required)

Application Deadline: 2023/02/24

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