Job Description

Pixelfaerie is looking for an application support staff member to join the IT department.

Please see requirements below:

Duties & roles

• Work as part of our support team providing 1st and 2nd level support to users of our in-house applications
• Troubleshoot and establish the root causes of the reported problems
• Capture the relevant details of issues identified on our bug tracking system
• Collaborate closely with our software development team
• Document processes and compile user manuals

Requirements

• Demonstrable experience as an application support
• Advanced proficiency in determining the causes of application errors
• Basic knowledge of .Net programming languages
• Some background in MS SQL to write basic queries

Personal skills/attributes

• Excellent analytical and problem-solving skills
• Investigation and diagnostic skills
• Empathy with users
• Takes ownership of work, sets goals/plans, takes initiative
• Ability to work under pressure and deliver under tight deadlines
• Willing to work shifts
• Fluent in English

If interested, please submit your CV and cover letter.

Job Types: Full-time, Temp to perm
Contract length: 4 months

Salary: R8,000.00 - R10,000.00 per month

Ability to commute/relocate:

• Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Required)

Application Deadline: 2023/02/24