Hotel Receptionist/ Administrator
  • Cape Town, Western Cape
  • Cape Town, Western Cape
Job Description

Candidate Responsibilities include but not limited to:

  • Ensure satisfaction and comfort of each guest
  • Greet all guests and assist them with check-in and check-out
  • Process accurate payment for guest accounts
  • Maintain a positive attitude and friendly demeanour
  • Respond to all guest questions and requests
  • Answer and forward phone calls
  • Manage guest bookings and reservations for accommodation, dining and spa
  • Run daily night audit and complete daily, weekly and monthly financial reporting
  • Keep a tidy and orderly workspace
  • Assist with administrative and clerical tasks as needed, including ordering, receiving stocktake etc.
  • Other duties as assigned

Qualifications and Experience:

  • Matric certificate and preferably hotel school qualification (or similar)
  • 2+ years experience working in a hotel receptionist or guest services role
  • Knowledge and experience of Opera essential (preferably Opera Cloud), Micros, Microsoft Office products
  • Numeracy and administrative skills
  • Solid written and verbal communication skills
  • Fluency in English, other languages will be beneficial
  • Ability to maintain a positive, friendly attitude even under high pressure
  • Excellent organisational and multi-tasking skills
  • Professional attitude and appearance

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