Hospitality Systems Consultant (HSC)
  • Durban, KwaZulu-Natal
  • Durban, KwaZulu-Natal
Job Description

Position Reports to: Technical Manager

Direct Reports: None

Office Location:


  • The hospitality systems consultant is responsible for micros products installation,
maintenance, and support for all projects assigned to them.
  • Responsible for documenting internal installation SOP’s and all project related
  • To ensure high quality customer service
  • To uphold adapt it micros values and procedures
  • To maintain customer success in all project implementations


a) Project Implementation

  • Meet with the Project Manager before commencement of an installation to be briefed on any
special requirements and to collect all required documentation (airline tickets, visas, pre-
installation packs, sign-off documents, licensing & support agreements, etc…).
  • Hold telephonic meetings with Project Managers outside Cape Town or communicate via
electronic mail or MS Teams.
  • Travel to clients’ sites.
  • Install the assigned products to the requirements and satisfaction of the client and
  • If assigned to be Project Leader, the HSC will co-ordinate all aspects of the installation as
  • The HSC will ensure to the best of his/her ability that each project will be completed within
  • Conduct project sign-off meetings with the clients, during which the sign-off documentation is
  • Liaise with clients and manage each installation, training, refresher training, site visit or any
other dealings that the company deems fit.
  • Complete all sign off documentation and time sheets before leaving site after project
  • The HSC will not leave site if any outstanding issues are not resolved without explicit permission
from Management.
  • The HSC will arrange a handover meeting with the project manager upon returning from a
client’s site, during which the project manager will be briefed on all aspects of the installation.
  • Create a copy of each clients’ latest database and store it at the
  • Hand in all dockets with payment the next day to the administration department.
  • Any major changes onsite to be communicated to the client in writing.
  • Ensure a signed delivery note is completed on delivery of any system component.
  • Train client, management & staff in accordance with published training standards.
  • Produce training materials as required from time to time.
  • To ensure that the pricelist for repairs/Changes are adhered to and that all monies collected are
remitted to Micros SA.
  • To replace/repair/do changes to the best interest of the client and Micros SA.
  • Present training courses to other Micros Consultants as required.
  • Each HSC is required to support the products assigned to him/her.
  • Each HSC may be required to work the 24hr help desk from time to time.
  • All support calls are to be logged on the in-house call logging system when assigned to support
  • HSCs to maintain a test environment on their company assigned laptop/computer.
  • Test and troubleshoot new versions prior to release.


  • Matric / Grade 12 / Equivalent
  • Minimum 5 – 7 years management experience within Restaurant industry
  • IT qualification i.e. A+/N+, CCNA or IT Diploma (will be an advantage)
  • Micros System knowledge essential
  • Must be available on 24 Hour standby from time to time
  • Must be available for duty on the help desk from time to time
  • Able to travel
  • Valid driver’s license
  • Reliable vehicle


a) Personal Attributes and Qualities

  • Excellent communication skills, both oral and written
  • Meticulous, with high attention to detail
  • Great inter-personal skills
  • Excellent problem-solving and Troubleshooting skills
  • Excellent technical aptitude
  • Team player
  • Demonstrate ability to take initiative and carry our assigned tasks to completion
  • Manage time, resources well and demonstrate good organisational skills
  • Committed, motivated and able to achieve tasks in line with deadlines
  • Able to prioritise importance tasks and adhere to deadlines
  • Be proactive and customer focus

In accordance with
subsequent amendments thereto.

Contact Person: Nthabi Peloeahae

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