Job Description

Hospitality and Outdoor- New Vacancy- Head Guide/Concession Manager and FOH Manager Couple

Mpumalanga-Luxury Lodge

Requirements

FOH Manager

• At least 3-5 years in a similar position - Back and Front Office role in a reputable lodge.
• Diploma or equivalent in Hospitality Management (Beneficial)
• Excellent Reception and Front Office control (working independently so must be able to manage all aspects)
• Strong Financial sense and sound knowledge of procedures.
• Strong Stock control experience
• Excellent knowledge of Reservations and reservations programme – ERES and APEX
• Ensure accurate detailed capturing of reservations
• Computer literate, MS Office Suite, Reservation systems, POS systems, financial systems (Debtors)
• Perform duty manager shifts when necessary- hosting guests and ensuring the service shift runs smoothly
• Excellent communication skills (written and verbal)
• Sound knowledge of all departments within hospitality
• Professional and well groomed

Head Guide/Concession Manager

• Manage, oversee, and discipline staff in the guiding department
• Staff training and development
• All administrative duties pertaining to the guiding department
• Have thorough technical knowledge and understanding of vehicles, operations and equipment. Strong mechanical background will be beneficial.
• Daily Game Drives and Bush walks when needed.
• Newsletters and assist with Social media and photography.
• Perform duty manager shifts when necessary- hosting guests and ensuring the service shift runs smoothly
• To assist and advise on any security issues that may arise at the lodges.
• Coordinate problem animal control between the lodge and the Kruger Park Section Ranger.
• Perform non-combatant security function.
• To assist Resident Manager with concession related duties.
• To act as fire protection officer for the concession under the Fire Protection Act.
• Keep an up-to-date data base of all environmental issues.
• Ensure ongoing, responsible environmental management.
• Coordinate EIA inputs with the Environmental Consultants and management.
• FGASA Level 2 (Preference will be given to FGASA 3)
• Full Lead Trails and at least 3 years’ experience with guiding on foot (VPSA, ARH)
• Experience in security and environmental field.
• Firearm competency
• Minimum 5 years working in a minimum luxury 4/5-star lodges.
• Valid RSA Driver's License and PDP
• Valid Wilderness First Aid
• Computer literate.
• Excellent management ability and communication skills.
• A clear understanding of basic labour law and disciplinary procedures.

Package on offer

• Salary is negotiable depending on qualification and experience
• Accommodation – Position is live in.
• Meals whilst on duty
• 21 days on7 days off work cycle
• 21 days annual leave
• Provident Fund with a 5% company contribution.
• 50% Medical aid contribution – Discovery only

Starting Date: January 2023