Head Guide/Concession Manager and FOH Manager Couple
  • Kruger National Park, Mpumalanga
  • HotelJobs.co.za
Job Description

Hospitality and Outdoor- New Vacancy- Head Guide/Concession Manager and FOH Manager Couple

Mpumalanga-Luxury Lodge


FOH Manager

  • At least 3-5 years in a similar position - Back and Front Office role in a reputable lodge.
  • Diploma or equivalent in Hospitality Management (Beneficial)
  • Excellent Reception and Front Office control (working independently so must be able to manage all aspects)
  • Strong Financial sense and sound knowledge of procedures.
  • Strong Stock control experience
  • Excellent knowledge of Reservations and reservations programme – ERES and APEX
  • Ensure accurate detailed capturing of reservations
  • Computer literate, MS Office Suite, Reservation systems, POS systems, financial systems (Debtors)
  • Perform duty manager shifts when necessary- hosting guests and ensuring the service shift runs smoothly
  • Excellent communication skills (written and verbal)
  • Sound knowledge of all departments within hospitality
  • Professional and well groomed

Head Guide/Concession Manager

  • Manage, oversee, and discipline staff in the guiding department
  • Staff training and development
  • All administrative duties pertaining to the guiding department
  • Have thorough technical knowledge and understanding of vehicles, operations and equipment. Strong mechanical background will be beneficial.
  • Daily Game Drives and Bush walks when needed.
  • Newsletters and assist with Social media and photography.
  • Perform duty manager shifts when necessary- hosting guests and ensuring the service shift runs smoothly
  • To assist and advise on any security issues that may arise at the lodges.
  • Coordinate problem animal control between the lodge and the Kruger Park Section Ranger.
  • Perform non-combatant security function.
  • To assist Resident Manager with concession related duties.
  • To act as fire protection officer for the concession under the Fire Protection Act.
  • Keep an up-to-date data base of all environmental issues.
  • Ensure ongoing, responsible environmental management.
  • Coordinate EIA inputs with the Environmental Consultants and management.
  • FGASA Level 2 (Preference will be given to FGASA 3)
  • Full Lead Trails and at least 3 years’ experience with guiding on foot (VPSA, ARH)
  • Experience in security and environmental field.
  • Firearm competency
  • Minimum 5 years working in a minimum luxury 4/5-star lodges.
  • Valid RSA Driver's License and PDP
  • Valid Wilderness First Aid
  • Computer literate.
  • Excellent management ability and communication skills.
  • A clear understanding of basic labour law and disciplinary procedures.

Package on offer

  • Salary is negotiable depending on qualification and experience
  • Accommodation – Position is live in.
  • Meals whilst on duty
  • 21 days on7 days off work cycle
  • 21 days annual leave
  • Provident Fund with a 5% company contribution.
  • 50% Medical aid contribution – Discovery only

Starting Date: January 2023

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