Handyman - Cape Town Marriott Hotel Crystal Towers
  • Cape Town, South Africa
  • Marriott Hotels Resorts
Job Description

Position Type

Non-Management POSITION SUMMARY Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets.

Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls.

Perform preventative maintenance on tools and equipment, including cleaning and lubrication. Follow all company and safety and security policies and procedures;

report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and assist individuals with disabilities.

Speak with others using clear and professional language. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees.

Ensure adherence to quality expectations and standards. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds (e.g., A / C unit, television, dresser).

Move up and down stairs, service ramps, and / or ladder. Grasp, turn, and manipulate objects of varying size and weight.

Perform other reasonable job duties as requested by Supervisors. CRITICAL TASKS Safety and Security Report work related accidents, or other injuries immediately upon occurrence to manager / supervisor.

Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Identify and correct unsafe work procedures or conditions and / or report them to management and security / safety personnel.

Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc.

including using Material Safety Data Sheets (MSDS). Follow property specific procedures for handling emergency situations (e.

g., evacuations, medical emergencies, natural disasters). Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures Protect the privacy and security of guests and coworkers. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

Maintain confidentiality of proprietary materials and information. Follow company and department policies and procedures.

Perform other reasonable job duties as requested by Supervisors. Guest Relations Address guests' service needs in a professional, positive, and timely manner.

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.

g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

Assist other employees to ensure proper coverage and prompt guest service. Thank guests with genuine appreciation and provide a fond farewell.

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible.

Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.

g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

Communication Speak to guests and co-workers using clear, appropriate and professional language. Working with Others Support all co-workers and treat them with dignity and respect.

Develop and maintain positive and productive working relationships with other employees and departments. Quality Assurance / Quality Improvement Comply with quality assurance expectations and standards.

Physical Tasks Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move up and down stairs and / or service ramps.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds (e.

g., A / C unit, television, dresser). Move up and down a ladder. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Visually inspect tools, equipment, or machines (e.g., to identify defects). Install, Maintain, and Repair Items Ensure that all flammable materials are stored in OSHA and EPA approved containment devices.

Use the Lockout / Tagout system before performing any maintenance work. Carry all equipment (e.g., keys, phones, pager, tools, radio) in order to maintain preparedness to carry out work tasks at all times.

Respond and attend to guest repair requests. Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls.

Perform preventative maintenance on tools and equipment, including cleaning and lubrication. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds (e.

g., A / C unit, television, dresser). Maintain Building and Property Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager / supervisor.

Plumbing Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets using appropriate techniques.

CRITICAL COMPETENCIES Interpersonal Skills Team Work Diversity Relations Personal Attributes Safety Orientation Integrity Presentation PREFERRED QUALIFICATIONS Education High school diploma / G.

E.D. equivalent Related Work Experience No related work experience is required Supervisory Experience No supervisory experience is required Marriott International is an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.

As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details.

With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.

JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.

JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.

Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

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