Job Description

Business Unit: Discovery Connect Function: Call Center / Contact Center Date: 06-Feb-2023 About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Job Description The successful applicant will support day to day administration in the Administration and HR department for the Discovery Connect Distribution Services Call Centre and will be an integral part of the Administration and Recruitment.
Key Outputs

• To take ownership and manage all aspects of the administration and the recruitment process for the call center, within the strictly defined SLA and processes

• Publishing job advertisements on the recruitment portal (Successfactor)

• Assist with the sourcing of applicants and the screening of CV’s timeously

• Recruitment Reporting

• Work with candidates, team leaders and managers to achieve recruitment target for each product within the division

• Administer forensic biometrics screening, book interviews; assessments and associated recruitment activities , completing of documents for pre-employment screening

• General Administration and reporting of HR and non-HR matters

• Operations which includes ordering of pc’s, telephones, updating spreadsheet/staff lists/leave queries/resignation processes

• Liaise with payroll/central recruitment and other business units to ensure deadlines are met service delivery.

• Filing and maintenance of staff files

• Staff Asset and Cost centre management, monthly checks that staff have the correct assets linked and in correct cost centre.

• Filing of Training /Recruitment Invoices

• Payroll administration and send to Marketing finance monthly .

Personal attributes and skills

• Strong focus on service excellence

• Strong relationship collaboration

• Takes initiative

• Process and task driven

• Attention to detail

• Team Player

• Behavior in alignment to the Discovery Core values

• Uses discretion when dealing with confidential correspondence/information at all times

• Manages time effectively

• Works in a systematic, methodical and orderly way, within strict SLAs

• Works productively in a pressurized environment

Qualification & Experience

• Matric

• Excellent knowledge of computer packages

• Windows; MS outlook; MS word; MS Excel; MS PowerPoint; MS office; MS project

• Experience in a corporate environment

• Administration experience

• HR Qualification or relevant tertiary qualification.

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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