German-speaking Customer Sales and Service Representatives
  • Cape Town, Western Cape, ZA
  • ABC Worldwide
Job Description

Brief Job description

  • provide superior airline reservation services to customers
  • Duties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.

Requirements

Skills & Knowledge

  • Native / Advanced level German & English Language Skills
  • Excellent German Written Skills (skills will be assessed)
  • Matric (Grade 12 or Equivalent qualification)
  • Computer literacy at intermediate level
  • No criminal record
  • Experience in Customer Services / Call Centre / travel and tourism sector advantageous
  • Demonstrated ability to resolve customer complaints and offer alternative solutions

Work hours

  • 8.5 9 hour shifts per day on rotation
  • Shifts to be rostered from Mondays to Sundays including local and market public holidays
  • Operational hours : 09h00 21h15
  • Work from home or work at offices (located in V&A Waterfront, Cape Town)
  • Work from home requires own Fibre fixed line internet connection & UPS solution at own cost
  • Training : 4 6 weeks
  • Probation period : 4 months

Salary and Benefits

  • Permanent, Full-time employment
  • Market-related salary
  • Work from home or at offices
  • Paid Training
  • Benefits :
  • Employee assistance programme
  • Health insurance benefit
  • Provident fund

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