German Speaking Customer Advocate
  • Cape Town, Western Cape, ZA
  • Boldr
Job Description

WHAT YOU’LL LIKE ABOUT US

Great company culture! Our diverse backgrounds, commitment, and passion are the things that

make us great.

We geek out on new ideas, proposals, and anything that will positively impact our clients, and of course,

you!

We’ve got training sessions in-store to help you level up your skillset.

With you on Boldr’s side, we’ll tackle social responsibility initiatives together.

We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please! And

we’ll want to hear all about your stories when you get back to the office.)

We also cap off every week with a bit (a lot) of competitive board games.

WHAT IS YOUR ROLE

As a Customer Advocate, you will be interacting with customers to address inquiries and resolve concerns

regarding the clients’ products and services. In this role, you will collaborate with internal and external

teams while handling the needs of the customer to provide excellent customer service in a timely and

professional manner.

WHY DO WE WANT YOU

We are on the lookout for impact-driven, lifelong learners who are passionate about helping Boldr grow and

achieve our Purpose. We expect our team to become our ultimate partners in success by always giving

their 110% in everything, sharing their talents and quirks, and championing our core values : Curious,

Dynamic, and Authentic.

WHAT WILL YOU DO

You will interact with customers to provide and process accurate, valid, and complete information

with the highest degree of empathy, courtesy, and professionalism

Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and

resolved

Ensure proper and timely escalation of issues to meet internal and external expectations

Identify opportunities and recommendations for continuous process improvement

You are expected to deliver service excellence and maximize customer satisfaction

Work with the external team to stay updated on product and service knowledge

WHAT WE’LL LIKE ABOUT YOU

YOU ARE...

Curious, dynamic, and authentic, just like us! #BeBoldr

An analytical and critical thinker, with an eye for even the most minute of details

Genuinely passionate about customer satisfaction

A proactive self-starter

Strongly interested in learning new ideas, processes, and unique requirements. On top of that,

you’re willing to share your skills and talents with the team.

Amenable to working on rotating shifts

Requirements

YOU HAVE

1+ years of experience in a customer support role, preferably with email and / or chat support

experience

1+ years of experience in a technical support role is helpful, but not required

German fluency is essential

Excellent people & communication skills

Comfortable troubleshooting technical issues over the phone

Detail-oriented and organized

Ability to work and collaborate with a small, fast-paced team

Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS

Office applications

Excellent reading comprehension, verbal, and written communication skills

Strong and effective phone contact handling skills

An ability to understand and communicate complex ideas to customers, both verbally and in

written form

Aptitude to quickly learn and navigate new technology, systems, and applications

The ability to accept feedback gracefully and with an open mind

Intermediate understanding of common Customer Experience best practices

Customer orientation and ability to adapt / respond to different types of characters

Benefits

Salary plus benefits

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