German Customer Service & Sales Representative
  • Cape Town, WC, za
  • RMV Solutions Pty Ltd
Job Description

Job Description

This is a remote position.

  • Work for a prestigious airline brand on various work streams
  • Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
  • Work on airline reservations systems & handle voice calls in English & German may include some written correspondence.
  • Fully paid product and systems training provided.
  • Daily interactions with international passengers with queries and compliments
  • Required to meet specific key performance indicators and meet expected client service levels.
  • Demanding and time-sensitive call center environment

Requirements

  • Native level fluency in the German language : Verbal & Written skills essential (Advanced level may be considered)
  • Located in South Africa
  • Permanent residence permit / South African ID holders only
  • Excellent Computer literacy & technical skills
  • No criminal record.
  • Flexibility to work shifts
  • Previous customer service experience preferred

Benefits

1. Remuneration : R200 000 CTC per annum

2. Full-time, Permanent contract : 40 hours per week at 8-9 hours shifts per day

3. Operational hours : 24 / 7; 365 days per week

  • Rotational shifts Mondays Sundays include & public holidays as operationally required. Working hours may be subject to change depending on client requirements.
  • Specific operating hours may apply depending on the account allocated TBD in the interview stage (however flexibility is key)

4. Training : 4 weeks (Fully Paid).

5. Probation period : 4 months

6. Health insurance benefit (Paid for by the Company)

7. Work from home may be considered :

  • Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
  • UPS Solution required during load shedding (Inverters available for purchase or own solution accepted).

Requirements

Native level fluency in the German language : Verbal & Written skills essential (Advanced level may be considered) Located in South Africa Permanent residence permit / South African ID holders only Excellent Computer literacy & technical skills No criminal record.

Flexibility to work shifts Previous customer service experience preferred

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