Job Description

Candidate Responsibilities include but not limited to:

• Monitor customer load board and information flow.
• Monitor and maintain team mailbox
• Learn and execute multiple job functions within the assigned team.
• Perform multitasking.
• Facilitate customer calls and updates and identify when an outgoing call is needed to offer proactive answers.
• Attend to client queries.
• Process all Port documentation.
• Ensure that you are updated on Port stack dates and times.
• Ensure that all loads are offloaded.
• Obtain necessary documentation from subcontractors where applicable.
• Act as a resource and support for peers when required.
• Other duties or responsibilities as assigned according to team requirements.
• You will be required to work weekly shifts which will fall outside normal working hours.
• You will report directly to the Logistics Manager in terms of all work - including days off, vacation requests
• Participate in departmental meetings.

Qualifications and Experience:

• Grade 12
• Min 3 years relevant experience.
• Ability to work flexible schedules and late hours.
• Ability to multi-task and prioritize.
• Ability to think critically, analyze data and solve problems quickly and accurately.
• Excellent customer service skills.