Fund Operations Associate
  • Cape Town, Western Cape, ZA
  • Rory Mackie & Associates
Job Description

The Fund Operations team supports the business by facilitating flows into the funds. Fund Operations also own the relationship with our clients Transfer Agents as well as being responsible for the oversight of their processes.

Key Responsibilities :

  • Vendor Oversight :
  • Oversight of service delivery of 3rd party service providers and ensuring adherence to SLA
  • Attend and contribute to scheduled 3rd party vendor service review meetings (ad-hoc, monthly)
  • Review KPI / KRI’s from 3rd party vendors
  • Establish relationships with Transfer Agents and trading platforms
  • Team Functions :
  • On a daily basis liaise with Transfer Agent, and where necessary with corporate clients, to ensure all trades are completed accurately and achieving deadlines
  • Identify key risks and ensure effective controls are in place (both at vendor and internally)
  • Perform hands-on’ role in performing tasks, and ensuring all tasks are completed within deadlines as per procedures
  • Escalate, manage and resolve operational issues, breaches, client issues and internal escalations
  • Participate in project work as and when required

Other Responsibilities :

  • Contribute to cross-departmental projects / initiatives as required, providing subject matter expertise and support
  • Support Manager
  • Support Management as necessary with broader team initiatives
  • Use initiative to continually develop systems and procedures on the team to reduce risk, improve efficiency and accommodate change to products, client demands, or in response to industry change
  • Liaison with various internal teams as necessary to execute deliverables / respond to queries

Requirements :

  • Degree in Investment Management or any related degree
  • Minimum of 3 5 years’ experience with a Transfer Agency operational and or Oversight background
  • System Skills :
  • MS Office
  • MS Office

Personal Attributes :

  • Effective prioritization :
  • Able to multi-task
  • Work to tight deadlines and able to cope under pressure
  • Attention to detail and high level of accuracy
  • Work effectively both within a team and as individual contributor
  • Good interpersonal and communication skills
  • Logical thinking / problem solving ability
  • Flexibility - required to work UK hours

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