Job Description

• Ensuring delivery of efficient FM service as outlined in the SLA
• Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Contracts Manager, and in accordance to Client needs
• Conduct daily audits on FM services rendered and ensure that prescribed work quality and standards are sustained
• Ensure timeous sign-off and variance explanations on P&L's
• Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered
• Manage back to back SLA agreements with suppliers and contractors
• Monitor service providers (contractors) performance and effect corrective action on any deviations to the SLA
• Assist in the management of FM projects and provide technical support, where applicable
• Demonstrate and instill effective adherence to processes on infrastructure maintenance
• Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions

• Provide monthly reports and feedback on continued compliance to the SLA
• Building strategic relationships both internally and externally
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
• Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
• Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
• Responsible for training, coaching, mentoring & development of subordinate employees

• National Diploma/Degree in Facilities management, Property management, Project Management, Operations Management or related FM formal qualification
• Valid Driver's License
• 5 Years relevant experience in Facilities Management, CRM, Property management and Financial Management