Customer Support Agent - MUST HAVE OWN CAR
  • Cape Town, Western Cape, ZA
  • MPC Connect (Pty) Ltd
Job Description

Please note, due to the working hours, it is essential that you must have your own car.

Working hours : 3pm - Midnight, 5pm - 2am, 8pm - 5am, and one Sat or Sunday a month

Customer Support Agent

  • Ability to work under pressure in a fast-paced environment
  • Able to manage customer escalations and complaints
  • Effective case management skills
  • Strong analytical and problem solving skills
  • Solutions orientated
  • Effective time management
  • A strong team player that works well as a team and individually
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services
  • Experience working with different operating systems including Windows and Mac OS

Qualifications Required :

  • Essential : Grade 12
  • Customer Service experience

Experience, Knowledge, Skills and Attributes Required :

  • Professional written and interpersonal skills when communicating with users
  • Good attendance record at MPC

Should you have your own Car, please send CV to Vanessa.Fischer with the subject heading : Customer Service Agent

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