Job Description

Job Title: Customer Support Consultant - Eastern Europe

Job Location: BMWÂ Group SA - Financial Services - Midrand, 1686, South Africa

Location: Midrand

Cost Centre: BMW

Agreement Type: Permanent

The Role: Customer Support Consultant

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OVERALL PURPOSE OF JOB:

The Customer Support Consultant will be responsible for handling all inbound customer service calls and ensuring that information provided to the customer is both accurate and efficient.

You will address all customer questions and concerns and fully document the customer contact using tools available.

You will be providing support to our Easter Europe Client.Â

Main Responsibilities (including but not limited to):

• Understanding and applying Customer Care procedures
• Answering Inbound calls timeously
• Retain new and existing customers
• Connected drive technical support
• Compiling and presenting information orally, visually and in writing
• Detecting issues and investigating ways to resolve them
• Working hours 07:00am to 15:00pm, Monday to Friday (subject to change)
• Eastern Europe Calendar - workdays apply

Skills and Experience:

• High pressure environment. The ability to cope with pressure and challenges
• Good time management
• Telephone etiquette
• Meet deadlines with accuracy
• Resolving queries and escalations
• Problem-solving and strategic planning ability
• Motor Industry background advantageous but not mandatory

Competencies:

• Quality Orientation
• Customer Focus
• Gaining Commitment
• Initiating Action
• Building Customer Loyalty
• Building Trust
• Communication
• Technical/Professional Knowledge and Skills

Education, Qualifications, Experience:

• Grade 12/Matric
• Must be able to speak, read and write fluently in English. French would be advantageous.
• Microsoft office (Excel skill a must)
• Clear Credit Criminal record
• Minimum 1 to 2 years’ experience in a Customer Service and/or Dealer related positions
• Excellent written and verbal communication skills
• Customer Service Driven
• Excellent Numeracy skills