Customer Service Representative
  • Durban, KwaZulu-Natal
  • Essity
Job Description

Customer Services Representative

Essity is a leading global hygiene and health company which develops, produces and sells Health & Medical, Consumer Tissue and Professional Hygiene products and solutions and has a strong global presence.

About the Role

There is a fixed term contract opportunity for a Customer Services Representative to join our team based in Pinetown, South Africa. In this role the incumbent will provide assistance in the front office with all customer engagement activities. This position reports to the Customer Services Team Leader.

We're looking for people who embody our values, who aren't afraid to challenge, innovate and move at fast pace, highly collaborative and a passion for customer satisfaction. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

What You Will Do

  • Be a point of contact for all customer enquiries via telephone and email;

  • Assist customer in timeous feedback on all related issues;

  • Update trackers and reports on shared drives to ensure visibility to the Sales team and timeous responses to customers;

  • Track last mile of all DC orders and bookings scheduled;

  • General administration tasks;

  • Work cross functionally within in the team as the need arises.

Who You Are

  • Must have matric. Preferably with a post matric qualification in relevant field of Customer Services, Supply Chain or Business Administration;

  • Minimum of 3 years’ experience in Customer Services Representative or Administrator role within Medical Device and FMCG industry;

  • Proficient in Microsoft Office;

  • SAP experience and exposure to Data Entry Tools - B1, BW and AP1 (or similar);

  • Must have excellent verbal and written communication skills and be fluent in English.

  • Must be punctual, organized with excellent attention to detail with strong time management skills as the role is deadline driven.

What We Can Offer You

At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards


Pinetown, KZN

Together, we are improving lives, every day.

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

Application End Date:

20 Feb 2023

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