Customer Service Representative
  • Cape Town
  • Capita
Job Description

Description

To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.

To respond to all contacts from both internal & external customers made via all the available channelTo accurately capture data and enter it on to the relevant systemsMore experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

Location : Cape Town

Cape Town

South Africa

Time Type : Full time

Full time

Contract Type : Permanent

Permanent

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