Customer Service Representative
  • Cape Town City Centre, Western Cape, ZA
  • Yellow Social Interactive
Job Description

YSI is a super fast-growing social gaming business with offices in Gibraltar, Antigua and a global remote talent pool. We are looking for exceptional, smart talent striving to be number one.

About the Role

To be successful in this role, you should be an excellent communicator who's able to earn our customer trust and go above and beyond to offer the best solution.

You will be part of the Customer Support Team and will be required to deal with customers contact via email, live chat and phone calls.

We are offering support 24 / 7 and the successful candidate will work on a weekly rotation including weekends and public holidays.

If you enjoy working in a fast-paced environment, wearing lots of hats, and delighting customers, you’ll fit in perfectly.

Areas of Responsibility :

  • Serve customers by providing product and service information and resolving product and service problems.
  • Maintain customer records by updating account information.
  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Contribute to team effort by accomplishing related results as needed.
  • Meet personal / customer service team targets.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.

Requirements

  • You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection
  • Fluent in English
  • Customer support experience
  • Strong contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Benefits

  • Highly Competitive salary Package
  • Flexibility
  • Amazing work environment
  • Training and development
  • The opportunity to join a fast-growing business where the sky's the limit for your career development

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