Customer Service Centre Agent
  • Cape Town, Western Cape, ZA
  • Telebest
Job Description

Our client has an opportunity available for a Customer Service Centre Agent.

Requirements :

  • Matric essential
  • 3+ years in a Customer Service environment in a similar role with the ability, knowledge and skills in providing excellent customer service support essential.
  • Proficient in Microsoft Office 365 with a focus on applicable tools to execute areas of function essential.
  • Technical proficiency and an understanding of the products and services.

Responsibilities :

  • Support customer interactions across various channels.
  • Remain knowledgeable of performance requirements, brands, products, programmes and process documentation.
  • Ensure necessary systems are updated accordingly.
  • Provide accurate, valid, and complete information to customers.
  • Ensure all Service Level Agreements are adhered to.
  • Take the necessary steps to drive up customer retention.
  • Proactively seek ways to continuously improve the customer experience.
  • Identify and escalate potential system and process improvements.

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