Customer Sales and Service Agent (JB3136)
  • Greenpoint, Cape Town, USA
  • Recruitment
Job Description

Customer Sales and Service Agent (JB3136)

Area : Greenpoint / Cape Town

Salary : R10 000.00 to R15 000.00 a month

Duration : Permanent

Vacancy Close Date : 25 May 2023

This innovative brand offers a diverse range of high-quality makeup and accessories, is looking for a Customer Sales and Service Agent to join their Team.

They provide a seamless shopping experience, prioritizing customer satisfaction. With a strong brand presence and reliable products, they aim to be a trusted destination for stylish makeup needs.

Minimum Requirements :

Matric

Driver’s license and own reliable transport

Call Centre experience

Excellent communication and writing skills (Dealing with clients from the UK and USA)

Online chat experience required

Ability to multitask and handle email responses and assist with written queries

Online chats / queries to be responded to

Provide professional customer service & assist with all written communication

Customer-focused, and polite

Admin skills / computer literate / competent with typically used MS Office 365 applications

Deliver excellent customer service with enthusiasm, professional courtesy, efficiency and accuracy

Be able to work UK work times (Later start time but will be working into early evenings to match the UK work times)

Be able to work Saturdays 9 : 00am to 1 : 00pm.

Duties and Responsibilities :

Respond to customer inquiries and provide accurate and timely information about products, services, and promotions.

Process customer orders, payments, and returns efficiently and accurately.

Assist customers in navigating the company's website and online ordering system.

Address and resolve customer complaints or issues in a professional and empathetic manner.

Proactively identify opportunities to upsell or cross-sell products and services to customers.

Maintain a comprehensive knowledge of the company's products, features, and benefits to provide personalized recommendations and assistance to customers.

Handle customer interactions through various communication channels, including phone, email, and social media.

Collaborate with internal teams to resolve complex customer issues or escalate them as necessary.

Stay updated on industry trends, market conditions, and competitor offerings to provide informed recommendations to customers.

Ensure accurate and thorough documentation of customer interactions and transactions in the CRM system.

Continuously seek opportunities to improve the customer experience

Adhere to company policies, procedures, and ethical standards while delivering exceptional customer service.

Keep abreast of changes in products, services, and policies to provide accurate and up-to-date information to customers.

Continuously enhance product knowledge through training sessions and self-study.

Maintain a positive and professional attitude when dealing with customers, colleagues, and other stakeholders.

Act as a brand ambassador, promoting the company's values and reputation in all customer interactions.

Contribute to a collaborative and supportive team environment, sharing knowledge and best practices with colleagues.

Adapt to changing priorities and handle multiple tasks efficiently in a fast-paced work environment.

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