Customer Sales Consultant: GCRS
  • Sandton, Gauteng
  • Blue Label Telecoms
Job Description

Job Purpose

Responsible for servicing existing customers, identifying new customers and following up on all leads.

Sales and Revenue Targets

  • Ensure all, customer acquisition, retention and revenue targets within your territory are achieved
  • Grow starter pack sales, connections and activations
  • Grow existing customer base revenues through wider product mix per the business’ innovation pipeline
  • Maintain and grow key relationships within the merchants and their key downstream base

Business Development and Growth

  • Cold Calling – Ensure that at least 1 sales appointment is made per day with prospects to grow the business
  • Active pursuit of customer leads generated with the group of our partners companies
  • Ensure that all existing clients are visited strictly according to call schedule
  • Sales call planning and execution, in adherence with call duration by customer
  • Execution of instore activities, point of sale material and promotional activities per the business calendar

Customer Retention

  • Professional account management including monthly customer account reviews
  • Provide performance insights to customer including sales volumes, connections, activations, base growth and customer statement
  • Engage with business analyst and customer interaction centre to develop a comprehensive account review by customer
  • Ensure Customer retention targets are met

Customer Activations

  • Stimulate starter pack sales by planning and executing effective activations to create consumer awareness
  • New starter pack sales and connections
  • Consumer activations should be executed on a monthly basis
  • Establish and maintain strong business relationships with networks sales and marketing teams in your territory
  • Enlist the support of your local network teams to plan and execute effective consumer activations

RICA Activity

  • Conduct RICA training of your customers and their base of merchants
  • Maintain a close working relationship with the business analyst to monitor RICA activity at every customer in order to meet connections and activations targets


  • Ensure sales administration is up to date at all times
  • Sales call plans are completed timeously
  • Sales and market surveys are executed as required by business from time to time


  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
  • Demonstrate consistent application of internal procedures
  • Plan and prioritise, demonstrating abilities to manage competing demands
  • Demonstrate abilities to anticipate and manage change
  • Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Behavioural Competencies

  • Customer Focus
  • Communicates Effectively
  • Ensures Accountability
  • Plans and Aligns
  • Interpersonal Savvy
  • Being Resilient
  • Tech Savvy
  • Collaborates
  • Situational Adaptability
  • Directs Work
  • Manages Conflict
  • Action Oriented
  • Judgment
  • Execution and Results
  • Customer-centred
  • Planning and Improvement
  • Influence and Communicate
  • Ethics and Compliance
  • Adaptability


  • Verbal Communication
  • Computer Skills
  • Sales Planning and Coordination
  • Account/Client Management
  • Action Planning
  • Planning and Organizing
  • Commercial Acumen
  • Customer System Operation


  • Matric
  • Relevant tertiary qualification


  • Minimum of 2 years marketing and sales experience

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