Job Description

To provide excellent customer service to customers and to expedite KFC products in an efficient, friendly and courteous manner while maintaining a clean and tidy work area

• Approach and treat the customer in courteous, friendly and efficient manner as laid down the Service Section of the KFC standards

• Prepare products using approved KFC standards procedures

• Monitor product quality by checking and acting upon expiration dates and times for products

• Ensure the correct use of product holding equipment in respect of holding times and temperatures

• Keep the Customer Service Area and Front Counter clean and tidy

• Follow all cash handling procedures as per Company Standards

• Deal with customer complaints as per KFC procedures and bring any customer complaints to the manager’s attention

• Adhere to Yum’s culture principles

• Be obsessed about customer service and ensure customer satisfaction on every shift

• Perform other duties from time to time as requested by the Restaurant General Manager/Assistant Manager/Shift Supervisor