Contact Centre Agent / Call Centre
  • Johannesburg : Gauteng
  • BlueMarble Projects PTY Ltd
Job Description

Duties and Responsibilities

  • Handle telephone queries.
  • Record all calls received.
  • Attend to all claims queries received for the Funds.
  • Utilising the documents system correctly (Oculus).
  • Basic understanding of MIBFA funds
  • Posting and faxing requested documents.
  • Forward queries to departments and give feedback to members.
  • Assisting companies with the electronic submission of contributions

 Requirements

  • Grade 12 with English and Afrikaans
  • Call Centre Certificate (advantageous)
  • Good attendance and Reliability
  • MS Office – Intermediate to advanced (Skills will be tested)
  • 1+ years of call centre/ customer service experience.

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