Client & Product Value Proposition Speci
- Johannesburg, Gauteng
- Nedbank
Job Description
Job Classification Requisition - 123 287 Closing Date - 30 December 2022 Location - Sandton, Johannesburg Please note: Preference will be given to Applicants from underrepresented groups Job Family Nedbank Wealth Cluster - Wealth Management SA Division - Nedbank Private Wealth Business Unit Career Stream Product Leadership Pipeline Manage Self: Professional FAIS Affected Job Purpose To manage a portfolio of products in order to meet customer requirements profitably; aligned with the strategy of the bank. Job Responsibilities- Understanding customer needs and insights in order to determine customer needs and market trends.
- Designing and developing customer and product value propositions that are based in customer needs and behaviour that optimize both customer value and customer experience across our target segments.
- Ensuring that the CVP's resonate with the customers' needs and with commercial imperatives.
- Driving customer centricity principles through CVP design and implementation.
- Monitoring, analysing and articulating competitor activity and emerging market trends to inform the CVPs and ensure the designs remain competitive and up to date.
- Leveraging analytics, MI and Customer Experience to build a fact-based understanding of customer needs and use this insight to support or disprove particular areas of prioritization, focus and courses of action.
- Working with Analytics, Finance, and commercial modelling colleagues to transform selected CVPs into quantitative models.
- Collaboration with stakeholders in the wider Nedbank Group; Solution Innovation, Business Banking, Private Clients, Corporate & Investment Banking and Africa Regions.
- Participate in the development of the Nedbank Private Wealth Banking CVP strategic plan on an annual basis.
- Leading and ensuring the implementation of the segment customer value proposition by country from end to end.
- Generating business plans in support of the CVPs.
- Develop a product strategy aligned to business strategy to ensure business growth and sustainability.
- Building consensus across Nedbank Limited in respect of the CVP design, delivery and institute governance structures as necessary to ensure CVP related efforts are aligned and remain relevant.
- Facilitating forums for effective collaboration with other key stakeholders, Retail Business Banking.
- Sharing best practices and L&D initiatives to ensure that the frontline staff are conversant with the CVPs and the implications thereof.
- Participate in the annual pricing review for the transactional banking portfolio for Nedbank Private Wealth.
- Presentations to various internal forums/steercos
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- 3 – 7 years in an analytical, strategic and/or product management environment
- Communication Strategies
- Data analysis
- Industry trends
- Principles of financial management
- Relevant regulatory knowledge
- Decision-making process
- Cluster Specific Operational Knowledge
- Governance, risk and controls
- Customer Focus
- Decision Making
- Facilitating Change
- Initiating Action
- Innovation
- Technical/Professional Knowledge and Skills