Client Support Senior Administrator - 12 Month Contract
  • Cape Town, South Africa
  • The Capital International Group
Job Description

Client Support Senior Administrator - 12 Month Contract

Capital International Group is looking for a hardworking individual to join the team and provide high quality services to our clients and introducers.

Our Client Services team work collaboratively with our colleagues in all areas of the business to ensure our processes meet all relevant internal and regulatory policy and procedural requirements, whilst providing a frictionless and efficient service to our clients and intermediaries.

Key Duties

The role will be varied, covering the provision of customer service excellence to all parties.

Key Duties include :

  • Provide Customer Service Excellence to all clients, companies and third parties
  • Comply with all procedures and necessary controls to ensure an efficient provision of customer service
  • You will be required to work on a variety of projects that deliver service and create capacity
  • You will require a basic understanding of CIG’s product offering
  • You will be required to conform to the Company’s AML procedures and guidelines at all times
  • You may, from time to time, be required to undertake other activities of a similar nature within your capabilities in other teams, as requested by your line manager.

Qualifications & Skills Required :

  • Be detail orientated, with a high degree of accuracy
  • Good IT skills are required in all Microsoft applications
  • Strong organisational and time management skills
  • Good client communication skills (verbal and written) in relation to routine matters
  • Be understanding of the importance of responding promptly to customer queries and providing timely feedback
  • Promote trust in the workplace through open and honest communication with colleagues
  • Inspire and motivate co-workers by maintaining a positive attitude
  • Think outside the box’ to find a solution when a problem has been identified
  • Remain task focused to end result

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31 / 05 / 2023

Location

Operations

Department

Client Services SA

Job Title

Client Support Senior Administrator - 12 Month Contract

Salary

Market Related

Experience

Relevant

City

Cape Town

Country

South Africa

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