Job Description

The Breakfast Waiter at The Silo Hotel is professional and friendly with a good knowledge of food, teas, coffees and an absolute passion for serving people. This position requires constant interaction with our guests to ensure that they have a personal and memorable experience in our breakfast restaurant, while adhering to The Royal Portfolio’s Purpose, which is “To give guests a complete experience and a perfect stay”.

MAIN DUTIES & RESPONSIBILITIES

• To ensure a superior, friendly and personalised guest service and experience
• Demonstrate a thorough knowledge of food and beverage products
• Interact with customers and to take orders
• Assess customers’ needs and preferences and make recommendations
• Provide guidance to guests on hotel activities, dining options and general hotel and Cape Town information
• Ability to sell or influence others for up selling and suggestive selling
• Maintain a clean working area by sweeping, vacuuming and dusting
• Collect payment and balance all receipts
• Prepare inventory or purchase requisitions as needed to replenish supplies
• To embody and live The Royal Portfolio’s Purpose & Values

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• Have excellent English communication skills (written and verbal). Other languages are advantageous
• Display positive interpersonal skills
• Have a willingness and a passion to serve
• Minimum 2 years experience as a Waiter on the Breakfast shift, in an upmarket restaurant or luxury property
• Experience in handling Point of Sale (POS) terminals and stock & inventory management software
• Ability to stay calm under pressure
• Top knowledge of The Silo Hotel, V&A Waterfront, Cape Town and surrounding areas
• Ability to work long hours - early mornings, weekends and holidays
• Proven job reliability, diligence, dedication and attention to detail
• A passion to learn, teach and drive improvement in fellow employees
• International experience in a similar environment and travelling experience will be advantageous

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.