BRANCH MANAGER (Logistics Courier services)
  • Umtata, Eastern Cape
  • Umtata, Eastern Cape
Job Description
  • To ensure and maintain the highest levels of customer satisfaction and customer service
  • Update and maintain time and attendance records of staff
  • Motivate staff and maintain a positive work environment including the strategizing, execution and providing of feedback to staff with regards to the results of the incentive scores weekly
  • To ensure the timely delivery of parcels to our customers within the SLA requirements
  • To effectively communicate policies and procedures
  • Computer literate/knowledge on the RMS
  • Monitor staffing needs and personnel issues
  • Oversee all line hauls / Cargo received and dispatched
  • Oversee Dispatching/Receiving processes for all routes including assessing risk in cases where there are high value movements and taking appropriate action to secure the parcels in question
  • Ensure that a routine alcohol tests are done on COURIERS randomly on a weekly basis
  • Ensure that random checks are done on couriers daily to make sure that couriers are true on delivery attempts
  • Disciplinary issues are dealt with timeously
  • Assessment of routes and values are done correctly on dispatch Ensure that the warehouse is always neat and tidy and that all faults are reported and addressed timeously
  • Reports sent daily of hub status Ensure hub and fleet is maintained in good working order at all times to ensure the safety of all staff
  • The successful implementation of all new systems and procedures and communicated by head office and the facilitation of all change management interventions on an ongoing basis.
  • Ability to liaise with clients on all levels on customer satisfaction
  • Minimum of 5 years Supervisory/Management experience
  • Any Logistics/Transport qualification would be an advantage
  • Computer literacy
  • Ability to write reports Health and Safety Qualifications  Computer literate/knowledge on the RMS
  • Will have to work flexi hours

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