Assistant Front Office Manager - Ballito
  • Ballito, KwaZulu-Natal
Job Description

Purpose and Responsibilities of the Position

The Assistant Front Office Manager must oversee various tasks to ensure the smooth operations of a hotel or physicians’ front desk area. We have reviewed several job listings and found the following among the core Assistant Front Office Manager duties and responsibilities.

Address Guest Concerns and Provide Customer Satisfaction

  • An Assistant Front Office Manager is quite often the person to whom guest complaints and concerns are addressed.
  • Assistant Front Office Managers must be ready to respond to a wide variety of requests and must be able to address concerns in a timely and professional manner.
  • Requests can range from extra linens or towels to having other guests reduce noisy activities.
  • As part of this responsibility, Assistant Front Office Managers might instruct other hotel personnel such as security staff or room attendants to address these or similar issues.

Train Staff

  • It is often up to the Assistant Front Office Manager to provide necessary training to all personnel working front desk operations.
  • This might include training employees in using hotel computer systems, applying guest services techniques and handling telephone inquiries.
  • They will also explain all hotel policies and pricing to front office staff. Assistant Front Office Managers might be involved with recruiting and reviewing applications for hiring new staff members.

Process Payments

  • During the check-in process, guests will often be required to make payment on their room.
  • An Assistant Front Office Manager will process cash or credit card payments.
  • They are also often responsible for maintaining a balanced account.

Assistant Front Office Manager Skills

  • To be a successful Assistant Front Office Manager, you will need to have strong written and verbal communication, decision-making and organizational skills.
  • You should be a leader who can both supervise employees and provide customer service to hotel guests.
  • The ability to work independently and in teams is important for Assistant Front Office Managers

Core skills:

Based on job listings we looked at, employers want Assistant Front Office Managers with these core skills. If you want to work as an Assistant Front Office Manager, focus on the following.

  • Monitoring trends in reservations, customer concerns, etc.
  • Evaluating the performance of front office staff
  • Overseeing staff levels and schedules
  • Understanding hotel procedures and policies
  • Communicating with management regarding employee and customer service issues

Advanced skills:

While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your Assistant Front Office Manager toolbox and broaden your career options.

  • Knowledge of electronic hotel reservation systems
  • Ability to multi-task
  • Understand payroll and inventory management

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